Interview Questions

Q: Can you briefly introduce this Starbucks Coffee outlet?

A: Starbucks Coffee Malaysia in Setia Alam started operating since 4 years ago and it is also the second Starbucks Coffee in Malaysia with drive thru service. This Starbucks Coffee outlet is the first with its own building as we can see most of the outlets are attached with a building. There are 18 family members in this outlet, 1 store manager, 1 assistant manager, 3 supervisors, 1 part time supervisor and 12 well-trained baristas. 

Q: How much does your franchise gross per day?

A: Weekdays from Monday to Sunday the sales is around RM 5,000 to RM 6,000

Weekends from Friday to Sunday the sales is around RM 7,000 to RM 9,000

While there are promotions, we are giving out 50% discount or buy 1 free 1 but the sales and income is still increasing around RM 7,000 to RM 9,000.

Q: How does your outlet increase the positive reputation in the social?

A: We will be organising social activities around the neighbourhood once in awhile such as Mutual aid to clean up the environment and surroundings of the neighbourhood. There are also cycling activities around the neighbourhood with the people staying nearby. We also provide "Customer Voice" for customers to interact with us. With this service, customers are able to write a note to us on what they think about our outlet and any improvement to be make. 

Q: Are the market of Starbucks Coffee is still growing?

A: Yes, the market is still growing not only in our country but globally. More and more Starbucks outlet are available with different services according to the culture. As you can see, some Starbucks product are also available in the groceries which makes it's market keep expanding.

Q: Why is there so many flavours of coffee at Starbucks?

A: So that everyone can find something they like here. If a customer likes coffee with more milk they can order a caffe latte, if the customer likes coffee with chocolate they can order a caffe mocha. Juices are also available for those who are not into coffee like children. During the hot season an icy Starbucks coffee can chill the customers while in a cold and rainy day a hot coffee can keep them warm. 

Q: What makes Starbucks different from others?

A: We provide the world's best coffee, environment for those who want to come here to be alone with their thoughts or together with their best friends and also a good place for families to hang out.

Q: How can I submit a new business or product idea to Starbucks?

A: Starbucks actively develops products and ideas of its own. So, while we are interested in new ideas, technology and products, we have to preserve our own ability to innovate. All of the ideas or proposal have to be send to the Headquarter so that they will decided everything and inform all the outlets.

Q: How can I get a job in Starbucks Coffee?

A: First you have to make sure that is there any vacancy in the specific outlet. Then, an interview will be carry out by the outlet manager. If the interviews succeed, training will be provided and you are good to part of us.